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MESSRING Systembau MSG GmbH > Service > Customer Support

Customer Support

From project consulting and training to application engineering, you can count on us to support you at every stage of planning and operation.

Consulting

Within more than 40 years of experience in the field of automotive safety as a manufacturer of turn-key crash facilities, electronic solutions and software which covers all facets of advanced testing MESSRING grows to a confident consultant for all major or minor projects of the passive and active safety. Our expert team of application engineers assists you during the project prearrangement and provides comprehensive solutions from the preliminary design to the final layout of testing facilities with all necessary components for specific tests.

Moreover, confide MESSRING with the compilation of measuring equipment and its implementation in the hard- and software environment! Advanced technologies make testing easier and more efficient. Let us help you to find your future arrangement.

Instant Service

Call us and you will immediately get professional support by our qualified team of engineers, physicists and technicians. Find kind response for all your product related questions and service requests. We are confident in finding the perfect solution and giving tailored aid for any kind of request.

Due to our extensive stock (1,000 square meters) we are able to offer spare parts worldwide, quickly and in an uncomplicated way. If assistance is necessary our service technicians will be on-site within 48 hours.

With a world-wide net of local distributors and partners MESSRING guarantees excellent services by high-qualified employees combined with fast reaction times.

Remote Support

We are not only supporting you blindly via telephone. In case quick assistance is needed we use the latest video and web tools for on-screen support with nearly all advantages as being on-site. Operational assistance, fault analysis, software updates and training can easily be implemented this way. Again our customers benefit from fast reaction time.

By means of company-owned analysis software, we are able to check our data acquisition systems, PC systems and PLC systems of crash test facilities worldwide from Germany via an internet connection and phone line.

Product Training

You want to be an expert and not only a user? – MESSRING provides training courses for handling and control of all our products and systems. Ask for our standard or individual trainings. Comprehensiveness, content and attendance can be adapted to the customer’s needs. Of course, the courses can also be given at your site.

We kindly keep our customers up-to-date! MESSRING’s regularly arranged User Meetings are the perfect platform for our customers to rise to speak. Do not miss the chance to give your own lecture or just get to know about the experiences of somebody else. Join discussions with other MESSRING users, take part in several workshops or product updates and enjoy our hospitality.

Application Engineering

Couldn’t you find what you are looking for, maybe the DAS Interfaces for your dummy? Or do you need a clever measurement solution for your special application? Do not hesitate to contact us and we will have a look at your problem whether it is a safety-related, industrial or medical one. We kindly assist you in finding the perfect solution for you.

ATDs Checkup

Send us your complete dummy and we take care of him with full service. If you are using an M=BUS InDummy system we do the calibration of sensors and M=BUS loggers as well as a verification of the entries in the TEDS. We also do mass property checks for best comparability and certainty about your values. Finally we check the cable routing and the general condition of the M=BUS installation and the dummy itself. Of course, we can also arrange the dummy certification for you.

Products Checkup

Irrespective of a maintenance contract all maintenance activities, repairs or calibrations and adjustments for all our products can be ordered. The system checkup contains a detailed inspection of the components and function. In case of deviations from the default functionality or an exceeded service interval all necessary actions are taken to update the system. This service includes cleaning, adjustments of the electronics, part exchange, firmware and software updates, calibration and reporting.